5 Essential Questions To Ask Any IT Company In The GTA

5 Essential Questions To Ask Your GTA IT Company Before Hiring Them

Interviewing a potential IT company is arguably the most critical step in the hiring process. With venture capitalists entering the IT service industry — rapidly changing the industry’s landscape — you should prepare with questions that gauge candidates’ ways of operation.

You need to find an IT vendor with the skills and professional experience to handle your business’ needs.

While you’re bound to pose as many smart queries and requirements to establish the business synopsis of the potential IT company, we’re going to focus on the five most crucial ones you shouldn’t leave out.

1. What Are Your Long-Term Plans For Your IT Company?

A company’s culture and long-term plan speak volumes about the vendor and whether you’ll have a successful relationship.

Ask your potential IT company about their long-term plans to assess if their plans will align with your goals and value.

2. What Is Your Exit Strategy?

Firing an IT company is never easy or pleasant. After all, the vendor has your network’s access and can compromise or sabotage your system and data on their way out the door.

While it’s easy to think 99% of people will be professional, it’s worth keeping the 1% in mind and asking the potential contestant about their exit strategy in case you terminate contracts.

You need to ensure your system and data are safe even if you part ways with the IT company. For instance, you should discuss matters concerning:

• Handing over passwords without issues
• Providing all your data backup when you ask for it
• Removing their company as an authorized contact in your system

You need to know the company’s exit strategy even before hiring them.

3. Where Will You Support My Business From— Local Or From Outside Your Community?

When working with an IT company, onsite IT support is crucial. Finding a local IT service provider will ensure you get faster service when facing an onsite IT problem.

Ask your potential IT company about their location.

When their resources are near your premises, dispatching a professional to solve your problem is easier. Choosing an IT company outside of Toronto when your premises in Toronto would mean you will look for a third party when on-site issues arise.

4. Are Your Employees Full-Time Staff Members, Contractors, or Outside Sources?

While an IT company working with contractors or outsourcing IT work isn’t bad, you need to know who’ll be handling your IT, especially if you’ll be outsourcing your business’ sensitive data.

You should know if your potential IT company has full-time staff members, contractors, or outsourcing.

When contractors and outside sources are involved, you need to grant your vendor the permission to subcontract your IT and specify:

• The extent of liability to the service provider and the subcontractor
• The permission for sharing information with a subcontractor
• Bound the subcontractor by terms of confidentiality and indemnity

5. Do You Outsource Any Services or Support?

Even when outsourcing your IT, you need to ensure data protection whenever using customer data. If the IT provider outsources a service involving personal data, you could be risking your business’ privacy and security by passing it on to other people.

You might want to reconsider if they outsource services you perceive as a breach of the employer-employee relationship.

Wolff Adar Will Answer All Your IT Service Company Questions

While the above are five fundamental questions you should ask your Toronto IT company, it’s by no means a complete list. There are more to point you in the right direction when selecting an IT services company.

You have the formidable task of ensuring you always choose a company that matches your long-term vision and strategy. Many companies will tell you that they offer quality services and solutions. However, you should verify yourself through:

• References
• Google reviews
• Industry report
• The company’s case studies
• Success stories
• Proof that the vendor delivered on what they promise

At Wolff Adar, we’ll offer you a free consultation to answer the questions you might have about our services. Contact us today to find out more about the essential questions you should ask.